Mabakhona Projects · Move Rides

Move Rides Terms of Use

Effective date: 1 October 2026

These Terms apply to the Move Rides passenger app, the Move Rides Driver app and related services operated by Mabakhona Projects (Pty) Ltd, a South African private company registered under number 2020/247086/07, trading as Move Rides, of House No 2783, Maningburg, Tzaneen, Limpopo, 0838, South Africa. By creating an account or using the apps, you agree to these Terms.

1. The service

Mabakhona Projects operates the Move Rides apps and dispatch platform, which connect passengers with local drivers in Greater Giyani who have been approved by the Move Rides association. Trips are performed by those approved drivers, who are responsible for their vehicles, licences, permits and the way they drive.

Service availability depends on drivers being online, network and GPS availability, road conditions, operating hours and the supported service area. We do not guarantee that a driver will always be available or that an estimated time will be exact.

2. Accounts

You must provide accurate information, keep access codes and passwords confidential and tell us promptly if you believe your account or device has been compromised. You are responsible for activity through your account unless you have reported unauthorised access.

Passenger access may require approval during the pilot or a controlled rollout. Driver access is limited to drivers approved by the association. You may not impersonate another person, create misleading accounts or use someone else's account without permission.

Account holders must be at least 18 years old. An adult booking for another person remains responsible for entering accurate guest information and obtaining permission to share it.

3. Passenger responsibilities

Passengers must:

Do not use trip chat to send passwords, access codes, card details or unlawful content.

4. Driver responsibilities

Drivers must remain approved and must keep all licences, permits, vehicle documents, roadworthiness requirements and insurance required by the association and by law up to date.

Drivers must:

5. Location and navigation

Pickup points, live driver locations, routes and estimated arrival times depend on device GPS, mobile networks and map providers and may be inaccurate or delayed. Drivers remain responsible for road safety, traffic rules, signs and closures, and for choosing a safe route. In-app navigation is guidance and does not replace a driver's judgment.

The driver app uses background location while a driver is online. Drivers must go offline when they are unavailable or want location sharing to stop.

6. Fares and payment

The app shows an estimated fare before you confirm a trip. Fares are paid directly to the driver at the end of the trip, in cash or by EFT (bank transfer). The app does not take card payments.

Move Rides does not currently charge cancellation or no-show fees. If fees for cancellations, waiting time or no-shows are introduced, they will be shown in the app before you book.

7. Cancellations, delays and no-shows

Passengers and drivers should cancel as early as possible when a trip cannot go ahead. Repeated late cancellations or no-shows may lead to an account being restricted.

Move Rides is not responsible for delays caused by traffic, weather, road conditions, network outages, emergencies or other events outside reasonable control, subject to applicable law.

8. Safety and emergencies

Move Rides is not an emergency service. In an emergency, contact the appropriate emergency service first (for example 10111 for the police or 112 from a mobile phone) and then tell Move Rides when it is safe to do so.

Check the driver's portrait, vehicle and trip details before starting a trip. You may share active trip details with a trusted person. Report safety concerns, lost property or serious misconduct by calling 081 345 9603, on WhatsApp at 064 014 2463, or by email to moveridessa@gmail.com.

9. Prohibited use

You may not use Move Rides to:

10. Suspension and termination

We may restrict or suspend an account where reasonably necessary for safety, security, an investigation, association rules, legal compliance or a material breach of these Terms. Where appropriate we will explain why. You may ask for a decision to be reviewed by emailing moveridessa@gmail.com.

You may stop using the service at any time and delete your account as described on our account deletion page.

11. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, kept and deleted.

12. Intellectual property

Mabakhona Projects and its licensors keep all rights in the apps, the Move Rides brand, software, content and service design. These Terms give you a limited, personal, revocable and non-transferable right to use the apps for their intended purpose.

13. Liability

We provide the service with reasonable care and skill, but it depends on third-party networks, maps, devices and providers that we do not control. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control.

Nothing in these Terms limits or excludes any right you have, or any liability we have, that cannot lawfully be limited or excluded, including under the Consumer Protection Act, 2008.

14. Complaints and disputes

Send complaints to moveridessa@gmail.com, call 081 345 9603 or WhatsApp 064 014 2463, with the trip reference and a clear description. Complaints are handled by the Director, Mathews Moketla. We aim to respond within 10 business days.

These Terms are governed by the laws of South Africa. If a dispute cannot be resolved with us, you may use any remedy available to you under South African law, including referring the matter to the relevant consumer authority or a South African court with jurisdiction.

15. Changes

We may update these Terms to reflect service, legal or operational changes. The current version will be published at this address with its effective date. Material changes may also be communicated in the apps.

16. Contact