Move Rides Privacy Policy

Effective date: 1 October 2026

1. Who we are

Move Rides is operated by Mabakhona Projects (Pty) Ltd, a South African private company registered under number 2020/247086/07, trading as Move Rides, of House No 2783, Maningburg, Tzaneen, Limpopo, 0838, South Africa ("we", "us" or "our"). We provide a local ride-request and dispatch service in Greater Giyani that connects passengers with drivers approved by the Move Rides association.

We are the responsible party for personal information processed through the Move Rides apps under the Protection of Personal Information Act, 2013 (POPIA).

• Information Officer: Mathews Moketla, Director
• Privacy email: moveridessa@gmail.com
• Support telephone: 081 345 9603
• WhatsApp: 064 014 2463

2. Information we collect

Depending on how you use Move Rides, we may collect:

• your name, mobile number, account role and account status;
• an optional verified email address used for sign-in and password recovery;
• your profile portrait;
• an optional emergency-contact name and telephone number;
• pickup and destination addresses and coordinates;
• trip requests, assigned driver, status, timing, fare information and ride history;
• a guest traveller's name and optional telephone number when a passenger books for another person;
• pickup, delivery or passenger notes and messages sent through trip chat;
• passenger and driver ratings or feedback;
• driver approval, licence and vehicle details;
• a driver's precise location while the driver is online, including in the background;
• push-notification tokens, device platform and notification delivery results;
• sign-in sessions, access-code attempts, and security, audit and operational records; and
• information you provide when contacting support or reporting an incident.

3. How we use information

We use this information to:

• create, secure and recover accounts;
• accept, dispatch and manage ride requests;
• help passengers and drivers identify one another;
• show nearby requests to eligible drivers;
• provide maps, location search, route guidance, live driver tracking and estimated arrival times;
• allow passengers and drivers to communicate about an active trip;
• deliver trip, safety, account and operational notifications;
• provide customer support and investigate complaints, incidents, misuse or fraud;
• maintain financial, operational and safety records; and
• comply with applicable legal and regulatory obligations.

Move Rides does not sell personal information and does not use personal information for third-party advertising.

4. Location information

Passengers

The passenger app may use precise location while the app is open to help set an accurate pickup point. Passengers may instead search for and select a location.

Drivers

The driver app collects precise location while a driver is online. This may continue while the app is in the background or the screen is off. It is needed to send nearby trip requests, guide the driver, calculate arrival estimates and let the assigned passenger follow the driver's approach. Android displays a persistent notification while this background sharing is active. The driver can stop sharing by going offline. The system may also take a driver offline after an extended period without a location update.

An active driver's location is shared only with the assigned passenger and authorised Move Rides operational users for service, safety and support purposes.

5. Booking for another person

A passenger may enter a guest traveller's name and telephone number and share trip details with that person. The passenger must have permission to provide the guest's details. We use guest information only to coordinate the requested trip, support the traveller and address safety or service issues.

6. Service providers and cross-border processing

We use service providers to operate Move Rides. These currently include:

• Cloudflare for application hosting, database and private profile-photo storage;
• Google Firebase Authentication for optional verified-email sign-in and password recovery;
• Expo for app build and update services and push-notification delivery;
• Google Maps Platform for maps, place search and driver navigation; and
• OpenRouteService for routing functions.

Some of these providers store or process information on servers outside South Africa. We only use providers that are bound by agreements or laws that give personal information a level of protection substantially similar to POPIA, as required by section 72 of POPIA, and we share only the information each provider needs to perform its service.

7. Sharing information

We may disclose limited information:

• between the passenger and assigned driver for an active trip;
• to authorised Move Rides administrators or dispatchers who need it for operations, safety, support or investigations;
• to the service providers described above, acting on our instructions;
• where required by law, legal process or a competent authority; or
• where reasonably necessary to protect a person, investigate serious misuse or respond to an incident.

Driver and passenger contact details and portraits are not shown to one another before a trip is accepted. Live driver location is available to the assigned passenger only during the relevant active trip.

8. Security

We use encrypted (HTTPS) connections for app communications, access controls for operational systems, expiring sessions, short-lived photo links and other technical and organisational measures intended to protect information. No service can guarantee absolute security. Users must keep access codes, passwords and devices secure and must not share passwords or payment details through trip chat.

9. Retention

We keep personal information only for as long as it is reasonably required for the purposes described in this policy and any applicable legal, accounting, safety or dispute-resolution requirements:

• Account and profile information: while the account is active, until deletion is completed;
• Trip and accounting records: 3 years, kept in anonymised form after an account is deleted;
• Safety, complaint and incident records: 3 years after the matter is closed;
• Audit and security logs: 3 years; and
• Support correspondence: 3 years.

10. Account deletion

Passengers and drivers can delete their accounts in the Profile section of the relevant app. If you cannot access the app, follow the instructions on our account deletion page.

Deletion removes or disconnects your sign-in sessions, push devices, notifications, access codes, verified-email identity, profile, portrait, trip-chat messages and related personal details. Active trips must be finished or cancelled first. Trip records needed for financial, operational or safety purposes may be kept in anonymised form so that they no longer identify you.

11. Your rights

Under POPIA you may ask us to confirm whether we hold personal information about you and to give you access to it, to correct or delete inaccurate, irrelevant or out-of-date information, to delete information we are no longer allowed to keep, and to object to certain processing. You may also withdraw optional permissions in your phone settings, although some app functions may then stop working.

Send requests to moveridessa@gmail.com. We may need to verify your identity before completing a request.

12. Children

Move Rides account holders must be at least 18 years old. An adult may book a trip for a child and remains responsible for that booking and for the child's safety arrangements.

13. Complaints

Please contact our Information Officer first at moveridessa@gmail.com so that we can investigate. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

14. Changes

We may update this policy when the service, our providers or legal requirements change. We will publish the current version at this address and update the effective date. Material changes may also be communicated in the apps.